When the water won’t stop and the towels are running out
Almost every Sky Forma technician carries an on-call rotation. That means when you call our 24/7 number at three in the morning, you get someone who can already picture your problem — not a call-centre script reader. We will guide you to the main shut-off in your unit first, then dispatch the nearest technician on duty.
The kind of jobs we drop everything for
- Burst supply pipes flooding a unit
- Overflowing toilets that won’t shut off
- Hot-water leaks dripping into a downstairs unit
- Total loss of water supply (with no obvious meter issue)
- Smell of gas around water heaters or boilers
- Foul drain backflow into the home
What our response usually looks like
- Call the 24/7 line — a Sky Forma technician picks up.
- We walk you through the immediate step (shut-off, isolate appliance).
- We share the technician’s name, ETA, and a tracking number.
- On arrival, we stabilise the situation first — make-good can wait.
- A fixed quote is given before any chargeable work begins.
After-hours pricing
The after-hours call-out is RM 180 (waived if you proceed with the chargeable repair on site). Standard hourly rate applies between 09:00 and 18:00; after-hours, weekend, and public-holiday work carries a clearly marked surcharge that we agree with you on the phone before dispatch.