Last updated: 12 January 2026
Our approach
Sky Forma is a service business. Most of what you pay for is labour delivered on site — which is different from buying an item online. That said, we want you to be happy with the result. This page sets out how we deal with cases where you are not.
1. Workmanship issues
If something we have repaired fails or shows a defect within the workmanship guarantee period (six months on repairs, twelve months on renovation work), contact us and we will return to inspect at no charge. Where the issue is covered by the guarantee we will rectify it free of charge. If the inspection finds the cause was not our work (for example, damage by another party or a new fault unrelated to our visit) we will tell you and provide a fresh quote for the remedial work — you decide whether to proceed.
2. Parts supplied by Sky Forma
Parts that we supply (water heaters, taps, fittings, etc.) carry the manufacturer’s warranty. If a part fails inside its warranty period:
- Within the first 14 days from installation, we replace the part at no charge for either part or labour.
- After 14 days but within the manufacturer’s warranty window, the part is replaced free of charge by the manufacturer, with our labour charged at our standard rate to fit the replacement.
- Parts customised to your requirements (e.g. cut-to-length pipework, made-to-order mirrors) are not returnable unless faulty.
3. Cancellation refunds
If you have paid a deposit for a renovation project and you cancel before work begins, the deposit is refunded in full minus any costs we have already incurred (e.g. ordered tiles or fixtures). We will provide receipts for those costs. Once work has started, refunds are calculated based on what remains to be done.
4. Same-day cancellations
If you cancel a routine visit on the day, after the technician has been dispatched, a small dispatch fee (typically RM 80) may apply. We always tell you this on the phone — there are no surprise charges on your bill.
5. How to make a claim
Email [email protected] with your invoice number, a brief description of the issue, and photographs if relevant. We aim to respond within two working days and arrange any inspection or refund within ten working days.
6. Refund method
Refunds are paid back through the original payment method where possible. If that is not possible (e.g. the card used is no longer active), we will refund by bank transfer to an account in your name.
7. Your rights
Nothing in this policy limits any rights you have under the Consumer Protection Act 1999 or other Malaysian consumer-protection law.